At Libaas we try our best to make sure that the items are free of any faults by checking them several times before dispatching so that you receive the best quality. However, it is possible that a fault is overseen and in result you receive a faulty item. In this case, please Contact Us within 3 days of receiving your order
The faulty items will be fully refunded. Please mention what the fault is with the photograph of the fault, in your email.
Faulty items that have been worn and had the fault made worse will not be eligible for a return or refund. The item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.
Faulty items will be eligible for an exchange or credit and a refund on the postage cost for you to send the item/s back to us. We will only cover postage cost in this case for the item returned to us via standard post. We will not cover courier charges or Express Delivery charges. Please retain proof of postage. For faulty items sent back for a refund, postage will not be reimbursed.